Shipping Policy

Last Updated: 16-11-23

Refresh Home Care ("we," "us," or "our") operates the website https://store.shoopy.in/sk-enterprises-65522 ("the Website") and aims to provide clear and transparent shipping policies for our customers.

1. Order Processing

Order Fulfillment: All orders are processed within 1-2 business days (including weekends and holidays) upon receipt of payment confirmation.

Order Confirmation: Upon placing an order, customers will receive an email confirmation containing order details and shipment tracking information once the order has been dispatched.

2. Shipping Rates and Methods

Shipping Zones: We currently offer shipping upto 10 km from sangli.

Shipping Charges: Shipping charges are calculated based on the weight of the package, destination, and the selected shipping method. Customers can view the shipping cost during the checkout process before making a purchase.

3. Delivery Timeframes

Estimated Delivery: Delivery times are estimates and may vary. Estimated delivery times for each shipping method and destination will be provided during the checkout process.

Delays: We are not responsible for delays caused by unforeseen circumstances, such as weather conditions, customs delays, or carrier issues.

4. Order Tracking

Shipment Tracking: Customers will receive a tracking number to monitor the status of their shipment. Tracking information will be provided via email once the order is shipped.

6. Address Accuracy

Correct Address: Customers are responsible for providing accurate shipping information. Please ensure that the shipping address provided is complete and correct to avoid delivery issues.

7. Lost or Stolen Packages

Lost Packages: In the event of a lost or undelivered package, please contact us immediately. We will work with the shipping carrier to resolve the issue. However, we are not liable for lost or stolen packages once they are marked as delivered.

8. Contact Us

For any inquiries or concerns regarding our Shipping Policy or shipment-related issues, please contact us at Email: response.refresh@gmail.com or Phone: +919404040125.