Payment Policy

💳 Payment Policy

Last Updated: 03-Aug-2025

At Refresh Home Care, we are committed to offering secure and flexible payment options to ensure a smooth shopping experience for our customers. This Payment Policy outlines the terms and conditions related to payment, billing, refunds, and disputes.

1. Accepted Payment Methods

We accept the following payment methods:

Debit Cards (Rupay, Visa, MasterCard, Maestro)

UPI Payments (Google Pay, PhonePe, BHIM, etc.)

Bank Transfers (IMPS, NEFT, RTGS)

Cash on Delivery (if applicable and available in your area)

2. Payment Processing

All transactions are processed through a secure payment gateway integrated with industry-standard SSL encryption to protect your financial data.

All prices listed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise mentioned.

3. Billing & Invoicing

Customers are billed at the time of placing the order.

An automated invoice will be generated and sent via email or made available for download once the payment is successfully processed.

4. Payment Authorization

By completing a purchase on our website, you:

Authorize us to charge your selected payment method for the full transaction amount.

Acknowledge that you are the authorized holder of the payment method used.

5. Payment Security

We are committed to keeping your payment data safe. Our platform:

Uses 256-bit SSL encryption

Is PCI-DSS compliant

Does not store any sensitive payment details like CVV or PINs on our servers

6. Subscription Payments (if applicable)

For subscription-based services, payment will be auto-deducted on the defined billing cycle (e.g., monthly/quarterly) unless you cancel the subscription before the next billing date.

You can manage or cancel subscriptions by contacting our support team.

7. Refunds & Cancellations

Refunds are subject to our official [Refund & Return Policy].

Cancellations must be made before order dispatch. For more information, refer to our [Cancellation Policy].

8. Payment Disputes

If you notice any unauthorized transaction or incorrect charge, please notify us within 3 working days.

We will investigate and resolve the issue in coordination with our payment gateway and banking partners.

9. Additional Charges

Certain charges such as shipping, handling, or local delivery fees may apply. These will be displayed transparently at checkout before final payment.

No hidden fees are charged.

10. Changes to This Policy

We reserve the right to modify or update this Payment Policy at any time without prior notice. Any changes will be published on this page and will become effective immediately.

📞 Need Help?

For questions or concerns regarding payments, contact us at:

📧 Email: response.refresh@gmail.com
📞 Phone: +91 94040 40125